The working environment of structures with abused children is considered one of the most challenging fields of social work.

On one hand, employees have to deal with emotionally stressful situations on a daily basis, and on the other hand, the focus is on children whose lives are at risk and need immediate action. As a result, structure managers and employees need to be supported not only in the direct and emotional aspects of their work but also in terms of the managerial and organizational complexity.

Theoretical Framework

The theoretical framework proposed by Michaelidou suggests that the support structure for employees in structures with abused children should focus on four main areas: workload, communication and teamwork, supervision and evaluation, and resource availability.

Workload

Managing the workload of employees in structures with abused children is a pressing challenge. It is the responsibility of structure managers to establish clear, purposeful, and achievable goals.

The workload should not be excessive or unrealistic and should consider the physical and mental challenges of the work. This can be achieved by an accurate and realistic assessment of the number of children, the level of care required, the availability of resources, and the number of employees.

Michaelidou recommends implementing a process for monitoring workload to ensure goals are achievable.

Communication and Teamwork

Effective communication is critical in structures with abused children, where multidisciplinary teams and staff need to collaborate and share information for the best interests of the children.

Communication must be transparent, respectful, and open-minded to prevent misunderstandings and potential errors. Michaelidou suggests an organizational culture that emphasizes respect and cooperation, as well as ongoing training for employees in communication skills.

The creation of interdisciplinary workgroups is also recommended to promoting effective communication and teamwork.

Supervision and Evaluation

Supervision and evaluation are fundamental aspects of promoting the wellbeing of both employees and children in structures with abused children.

Michaelidou argues that supervision should focus on both the employees’ tasks and their personal experiences and emotions. Additionally, the supervision should be regular and structured, where employees are given feedback, recognition, and support.

Evaluation, on the other hand, should be used as a tool for feedback, identifying gaps and areas for improvement, and reassuring employees that they are doing a good job.

Resource Availability

Resource availability refers to the physical, material, and logistical resources necessary for the high quality of services in structures with abused children.

Michaelidou highlights the importance of having adequate financial resources to cover material needs, such as medical supplies, equipment, and clothing for children. Additionally, the availability of training programs to develop the employees’ skills, knowledge, and professional development is necessary, such as self-care and stress management programs.

Michaelidou suggests that structure managers should periodically review the resources’ availability to ensure needs are being met.

Conclusion

Michaelidou’s framework provides guidelines on how to support employees in structures with abused children, recognizing the multidimensional challenges of the work.

A supportive environment that considers workload, communication and teamwork, supervision and evaluation, and resource availability has the potential to improve both employees’ and children’s well-being.